Return And Refund Policy

Effective Date: [10-30-25]

At SimplySage, your satisfaction is our priority. We want you to love every purchase you make with us. If for any reason you are not completely satisfied with your order, we’re here to help. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our online store [your website URL].

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item was purchased directly from SimplySage (through our official website).

  • The return request is made within 30 days of the delivery date.

  • The item is unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.

Unfortunately, items that do not meet these conditions cannot be accepted for return.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Perishable goods (e.g., food, beverages, or plants)

  • Personal care items (e.g., cosmetics, hygiene products, or health supplements)

  • Gift cards or downloadable digital products

  • Clearance or “Final Sale” items

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

3. How to Initiate a Return

To start a return:

  1. Contact our customer support team at [your support email] with your order number, reason for return, and photos (if applicable).

  2. Our team will review your request and provide you with a Return Authorization Number (RAN) and the correct return address.

  3. Ship the item back to us using a trackable shipping method.

⚠️ Important: Unauthorized returns or items sent to the wrong address will not be accepted or refunded.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping, except when returning defective, damaged, or incorrect items.

  • In the case of an approved defective or incorrect item, SimplySage will cover the return shipping cost or issue a prepaid return label.

We recommend using a shipping service with tracking, as we cannot be held responsible for lost or untraceable return shipments.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery.

  2. Include your order number, photos of the product, and a brief description of the issue.

  3. We will verify the problem and offer a replacement, exchange, or full refund depending on the situation.

We strive to resolve such issues quickly and ensure your satisfaction.

6. Refunds

Once your returned item is received and inspected, we will send you an email notification confirming approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days to your original payment method.

  • Shipping costs (if applicable) are generally non-refundable, unless the return is due to an error on our part.

If you haven’t received your refund within the stated timeframe, please check with your bank or credit card provider, as processing times may vary.

7. Exchanges

We offer exchanges for items of the same type in a different size, color, or variation (if available).

To request an exchange:

  • Follow the return process above, and indicate that you would like an exchange.

  • Once the return is approved and received, we will ship your replacement item at no additional cost (for the first exchange).

8. Order Cancellations

You may cancel your order within 24 hours of placing it, provided that it has not yet been processed or shipped.

If your order has already been shipped, you will need to wait until it arrives and then request a return under this policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Recheck your payment account.

  2. Contact your bank or payment provider, as it may take additional time for the transaction to post.

  3. If you have done all of this and still haven’t received your refund, please contact us at [your support email] for assistance.

10. International Returns

For international orders, please note:

  • Return shipping costs and customs fees are the responsibility of the customer (unless the item is defective or incorrect).

  • We recommend labeling the package clearly as a “Return” to avoid additional import duties.

11. Policy Updates

SimplySage reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically to stay informed of your rights and obligations.

12. Contact Us

For questions, concerns, or help with your return or refund, please contact our support team:

SimplySage
Email: [info@simplysageshop.com]
Website: [www.simplysageshop.com]

We’re here to make your shopping experience smooth and worry-free. Thank you for choosing SimplySage!